Shipping Policy

Last updated: August 27, 2026

Processing and delivery

A normal website order has an approximate processing period of 1–2 business days and an estimated transit period of 3–5 business days after dispatch. Actual timing may vary; these windows are not guarantees.

Address and tracking

Please check the address, email and telephone number before submitting an order. Tracking notices follow the information released by the carrier, and incorrect details or gaps between scans may cause delays or uncertainty.

Services and charges

Available delivery options and costs are shown before payment at checkout, which also confirms whether free shipping applies to your order and destination.

Delivery problems and restrictions

Contact support about late or missing shipments, damaged parcels, or a delivered scan for an order you have not received. Provide your order number, checkout email, tracking reference and a clear account of the problem. Look around safe drop-off points and ask potential recipients; retain damaged packaging and goods and share images or video. Our review may involve a carrier inquiry, and delivery availability remains subject to legal, destination, product and carrier limitations.

Email: duongong805@gmail.com
Mailing address: 870 Murray St, Burlington, NC, 27217, United States
Phone: (701) 394-4668