Refund Policy

Last updated: August 27, 2026

Accepted requests

Our return and exchange service includes defective and non-defective items. Reasons can include personal preference, changing your mind or ordering the wrong product; damage, defects, wrong items, missing components and substantial differences from the description are also eligible reasons to contact us.

Time limit and condition

You have 30 days from delivery to request a return or exchange. Goods must be new, unused and in original condition, retaining their original tags, packaging and included accessories; any damage or defect should be documented for assessment.

Request information

Your request should identify the order number, checkout email and what you want reviewed. Include product and packaging photos or video when reporting damage, a defect, a wrong product or missing components.

Mail returns and costs

Use the mail-return process once authorization has been issued. A return label comes inside the package at no cost, and there is no restocking fee; return shipments must not be sent without authorization.

Refund processing and exchanges

Refund processing takes place within 10 days after approval, using the original payment method. Replacement availability determines exchanges, while any additional delay before the credit appears may be due to the bank or payment provider.

Email: duongong805@gmail.com
Mailing address: 870 Murray St, Burlington, NC, 27217, United States
Phone: (701) 394-4668